Frequently Asked Questions

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We've answered our customers' most common questions about Aerocom's products, services, and ordering process — all in one place below. Still have questions? Don't hesitate to reach out to our sales team.

Administration
What are Aerocom’s payment terms?

Depending on what has already been discussed, payment terms of net 30-days are possible. But this has to be determined when all factors are taken into consideration.

What payment types does Aerocom accept?

For Canadian customers we accept Check, and EFT (Electronic Fund Transfer), for US customers we accept Check, Wire Transfer and Credit Card (Visa or Mastercard only) please note there is an additional fee for wire transfer ($35) and Credit Card (2.5%).

When are invoices sent?

Invoices are sent once the order has shipped. (unless there is a request for a proforma invoice).

Does Aerocom accept returns?

Contact the sales person to discuss your return, if it is accepted then we will issue a credit note for you to use when making your payment. If you have already paid your invoice then you can use your credit note against another payment. See our return policy on our website also warning

What does Aerocom’s warranty cover?

See terms and Warrenty

How are Canadian sales taxes determined?

Sales taxes will be indicated on your invoice. They are based on the government sales tax rules (which is generally based on the province of the ship to address).

Does Aerocom issue statements?

Statements can be issued upon request; reminders are sent for overdue accounts.

How can we reach Aerocom’s accounting department?

You can email us at accounting or phone 514-695-8883 ext. 1001

Shipping
What are Aerocom’s freight terms?

FOB Aerocom Kirkland, Quebec, Canada

Can Aerocom ship collect?

Yes, it is our preferred method of shipping. Please include your account number on your purchase order.

Can Aerocom ship prepaid and charge?

When other options are not possible, we are willing to accommodate and ship via prepaid and charge.

When will my order ship?

Ship date is indicated on the top right corner of your confirmation. Please review carefully. Please let us know if your requirements change and you need it sooner; we will do our best to provide your parts as soon as possible.

Can Aerocom provide tracking number?

Yes, upon request we can send you the tracking number once it has left the building.

Does Aerocom ship outside of Canada?

We ship to other countries regularly. Please provide all information required for customs, that will reduce delays at the border (such as Tax ID, EIN, customs broker name and contact).

Can Aerocom accommodate special packaging requirements (labelling, boxing, etc.)?

Please advise us of any special packaging requirements in your request for quote and on your purchase order.

How are tariffs between Canada and USA processed?

Aerocom does not take care of tariffs paid to the US government. When your order crosses the border into the USA, it will go through customs. A customs agent will determine which (if any) tariffs apply and you will be charged either through your courier company or at the door when they deliver. Aerocom does not ask for any additional amount for those tariffs.

Hose Fittings
Which hose fitting series should I choose for my hose?

Aerocom has designed different types of hose fittings which will provide the best type of hose to fitting connection for your hose. We have some for 1 or 2 wire hose (250 Series), some for 4 wire hose (450 series) and others for different types of hose. In order to ensure the best hose to fitting seal, please contact our sales department who will be able to guide you to the best fittings for your application.

How do I know how tight to crimp the fittings onto the hose?

Aerocom can generally provide you with the crimp specs for our fittings. We will need to know the type (brand) of hose that you are using, the hose Outside Diameter, along with the fittings that you are using.

Can I use any insert with a collar that I already have on the shelf?

The connection between the insert and collar, called the doglock, is critical to ensure safe sealing. Aerocom inserts are designed to connect with their corresponding collars in order to prevent blowouts and damage to the hose. It is critical to use the correct collar with the mating insert. See blog on doglocks

What does JIC mean?

JIC stands for Joint Industry Council. JIC threads are used for high pressure applications (up to 10,000 psi) with hydraulic connectors for fuel systems and fluid management. They use Unified National Fine (UNF) straight threads, paired with a 37° flare seating surface.

Does Aerocom offer low pressure fittings that do not require collars to be crimped onto the hose?

Aerocom offers a ‘push-lock’ type hose fitting that does not require collars or clamps. If your hose requires a more aggressive type of hose barb, then we offer a 150 series and sometimes our 250 series will also provide the type of connection that you are looking for. It is best to contact our sales department to discuss your particular requirements.

What is NPT?

NPT stands for National Pipe Taper. Tapered threads used to join pipes and hoses, creating a seal through thread deformation. Used in industrial, plumbing and air hose. Aerocom’s hydraulic fittings are made with NPTF threads

How do I tell if it’s a JIC or a SAE?

In order to determine if a thread is JIC or SAE, you would measure the angle, a 37° flare is JIC, a 45° flare is SAE. However certain sizes are interchangeable (including -4, -8, -10, -16), -6 and -12 are not interchangeable.

What does the dash number mean?

The dash size for JIC / ORB adapter threads is the size in sixteenths of an inch example -6 (or #6) is 6/16” = 3/8”. In hydraulics or pneumatics, the dash size corresponds to the hose ID or hose fittings that it would connect to.

Which thread requires Teflon tape to be applied?

NPT or NPTF threads require Teflon tape to be applied before threading the two components together. JIC and SAE ORB do not require Teflon tape as they seal on the flare or the O-ring.

Can Aerocom provide assemblies using our fittings and hose?

Yes, we can. Let us know about your application and requirements (end fittings, hose). We will also perform a hydrostatic test on most assemblies before they get shipped out. They go through final inspection before they are released for shipping as well.

What are the tolerances on the length of Aerocom's hose assemblies?

Generally, we use the 2% rules for overall length tolerances. If you require other tolerances, please specify when requesting a quote and on your purchase order.

How does Aerocom describe the offset for elbow hose fittings?

By specifying the angular orientation (twist) between the two ends of the hose, which will ensure the hose bends naturally without twisting.

Adapters
What material are Aerocom’s adapters generally made from?

Aerocom's adapters are ASTM A276, Stainless Steel, 316L. Other materials are available such as carbon steel, brass, and more exotic materials such as hastelloy.

What are tube adapters?

Tube adapters have at least one end which is a JIC thread with a 37-degree flare.

What are the types of adapters available?

Elbows (change direction), tees (split/combine flow), Couplings (connect straight pipes), and Union/adapters (connect different pipes or allow for easy disconnection). We can provide custom adapters in jump sizes or different types of threads. Different types of adapters

What specification does Aerocom use when designing adapters?

There are many specifications that can be used, but most Aerocom adapters are designed according to SAE J514 (Metallic Connections for Fluid Power and General Use).

How does Aerocom describe the parts of a Tee to get the configuration that is needed?

There are many ways to describe Tees with lots of different terms used. Some common terms are the RUN (where the water can run smoothly through without changing directions) and the BRANCH (where the water has to turn to continue to flow through it). For more details you can consult our blog called 'Elbows and Tees'

What is the processing delay for an order of adapters?

Aerocom prides itself on being able to process orders from stock very quickly (even same day shipping). We have a large inventory of adapters in various thread combinations and sizes (including jump sizes). We always do our best to process your order as quickly as possible.

What does BSPP stand for?

It stands for British Standard Pipe Parallel. It is recognized as non-tapered (straight) thread standard primarily used for sealing and joining pipes, valves, and fluid power components.

Does Aerocom offer BSPP and Metric threads?

Yes, Aerocom does offer these types of adapters.

Aerospace Fittings
What are the different kinds of aerospace fittings?

Aerospace fittings connect fluid lines (metal tubing or flexible hoses) in aircraft. AN/AS (Army-Navy/Aerospace Standard) fittings 37° flare angle and MS (Military Standard) flareless fittings are the most common.For more information

What documentation is provided?

As AS9120 certified distributor, a full chain of customer documentation (traceability) can be provided upon request. Please be sure to specify that you require your order to be processed under AS9120 otherwise we will process it under ISO9001 quality system as a ground application.

What are GSE adapters?

They are precision machined components that connects ground testing/servicing equipment to specialized aircraft ports, which use tight tolerance threads like AN, MS, and NAS (e.g. hydraulic systems, oxygen tanks, or headsets).

PTFE Hose
What is PTFE Hose?

Polytetrafluoroethylene, high performance flexible hose lined with Teflon-based material. Designed to handle extreme temperatures, high pressures, and corrosive chemicals.Blog

How much pressure can a PTFE hose handle?

Depending on the size, type and temperature of the application, it can handle pressures up to 6000 psi

What temperature does a PTFE hose operate at?

Designed to operate across a wide temperature range, from -60°C to 260°C (-76°F-500°F). The temperature does have an effect on the pressure rating of the hose.

Which fittings can be used with PTFE hose?

Aerocom offers our C14 series of PTFE fittings which are available in JIC, NPTF as well as other threads. For particular applications, we sometimes use our 250 series with special collars.Check out our fittings

How long does the PTFE last?

PTFE in the form that is used in hose assemblies, does not degrade with time, so it has a near unlimited shelf life.

What can damage PTFE hose?

Certain alkali metals and fluorinating agents can damage PTFE. PTFE hose can also be damaged by kinking, improper fittings, improper handling during installation and electrostatic discharge.

Is PTFE a plastic or rubber?

PTFE is a high-performance plastic, not a rubber, often classified as thermoplastic polymer known for its non-stick properties, extreme chemical resistance, and very low friction.

What is trubore vs nominal size PTFE hose?

Generally, for hydraulic hose, when we call out hose, we measure the Internal Diameter of the hose and that is the size that is required (so measure 1/4" ID, then -4 hose is what is ordered). However, with PTFE hose there are nominal sizes and trubore sizes. The hose fitting that fit in those hoses will match the called-out sizes, but the actual hose ID does not match. So, a -3 PTFE hose, actually has a 1/8” measured ID (so this is a nominal -3 hose). A – 4 PTFE hose actually has a 3/16” measured ID (so it is a nominal -4 hose). If you want an actual 1/4” ID hose, then you need a -5 PTFE hose which is a Trubore, which has 1/4" measured ID hose. Yes, this is sometimes very confusing, but the most important thing to remember when making assemblies, is that the -4 fittings will connect to -4, regardless of the size of the hose and it is the hose assembly and fitting manufacturers’ responsibility to make fittings (barb ends) that fit inside of each hose.

What are the types of PTFE hoses?

Smooth Bore: Features a smooth inner wall that delivers optimal flow characteristics and minimizes pressure drop. It is rigid, highly durable but limited flexibility. Convoluted: Features a corrugated /ribbed inner wall that provides a much tighter bend radius and excellent flexibility. Also, conductive and non-conductive which come in both smooth bore and convoluted, conductive is black due to the carbon coating that dissipates static. Non-conductive is white and won’t carry an electric charge.

Metal Hose Products
What are the key components of a metal hose assembly?

Corrugated Inner Core: often made of stainless steel (316L, SS321) which provides flexibility and corrosion resistance. Braid: A wire braided mesh sleeve on the outside that reinforces the hose to handle high pressure and prevent elongation. End Fittings: Welded fitting (flanges, threads, couplings) that allow the hose to connect to piping systems.

Which type of flanges can be welded onto metal hose assemblies?

There are many different types of flanges that can be used including: Raised Face Slip-on, Fixed Flat faced, Fixed weld Neck flanges. There are also floating flanges which are essential to make it easier to install the metal hoses, especially when they are long. Lining up the holes in the flanges with the bolts in the machinery can be tricky. The choice depends on what it is connecting to and what type of flange is the connecting flange.

What pressure can flanges be purchased in?

? #150 (150 pound), #300 (300 pound) and many others. These are not necessarily the pressures that the flanges can withstand, but rather a class designation with indicates the number of bolt holes, the thickness of the flange etc. The pressure is based on the temperature of the application. For each class and size of flange.

What is the difference between hydraulic fittings and plumbing fittings?

There are many differences, but the most prominent is pressure. Hydraulic fittings are designed to withstand higher pressures (sometimes up to 10000 psi), whereas plumbing fittings are designed for lower pressures such as 50-300 psi). There are other differences such as material, threading, sealing surfaces, etc.

What is better metal hose or rubber?

Metal hoses are preferred over rubber in Extreme Temperatures such as high heat (up to 1200 °F) or cryogenic cold, Chemical compatibility when the media is too harsh for non-metallic hoses, Vacuum service metal hoses maintain their shape under full vacuum, Fire Safety metal hoses are non-combustible and won’t melt, Permeation gases cannot pass through the wall of the metal hose.

How do I know what length I need?

You will need to calculate the required live length (the flexible part) plus the length of the fittings. You must account for distance between endpoints (static installation), lateral offset (if the ends are not aligned), travelling loops (if the hose moves frequently). Note if the hose is too short it could fail prematurely due to stress.

What are the common failure modes?

Overbending: Bending the hose tighter than its minimum rated bend radius leads to fatigue failure. Torsional Stress (Twisting): Never twist a hose assembly during installation. Also using fixed-end fittings on both sides often causes twisting, use at least one floating (unions or lap joint flange) fittings. Vibration Resonance: If the frequency of the vibrating equipment matches the natural frequency of the hose, it will fail rapidly.

What do Annular and Helical mean?

Annular hoses are corrugations consisting of a series of parallel, individual rings. These are generally better for high-pressure, flexible applications. Helical hoses are corrugations in a continuous spiral, similar to a screw thread, which is good for draining liquids.

What is braid wear and when should it be replaced?

Braid wear occurs when the exterior metal mesh rubs against something, wearing away the wires. If the braid is broken, frayed, or severely abraded, the hose should be replaced immediately, as the braid is all that holds the pressure.

What pressure does Aerocom test a hose assembly with flangers?

A hose assembly with flanges is pressure tested to 1.5 times the maximum allowable working pressure (MAWP) of the assembly. Aerocom performs these tests when requested, slowly increasing pressure to the test level and holding to check for leakage, bulges, or deformation in the hose or flanged connections.

What other types of tests can be performed?

Aerocom generally performs an air under water test on assemblies prior to them being shipped which is the recommended test in the industry. If that type of test is not possible, then liquid penetrant test of the fitting to hose welds is performed.

How is the correct flexible metal hose determined?

Evaluate the STAMPED criteria: Size, Temperature, Application, Media, Pressure, Ends (fittings), and Delivery. You must know the maximum temperature, the highest pressure spikes, and the chemical makeup of the media to select the correct core material, braid configuration, and end fittings.

What materials are flexible metal hoses made from?

The most common materials are 300-series stainless steels, typically 304, 316, or 321. The core is often made from a highly corrosion-resistant alloy like 316L, while the outer braid is typically 304 stainless steel, which provides excellent mechanical strength.

Quality and Documentation
Is Aerocom quality system certified to ISO9001?

Yes, Aerocom is. Our certificates are available on our website here

Are Aerocom parts all covered by the AS9120 quality system certificate?

No. We manufacture adapters, hydraulic fittings, hose assemblies under our ISO9001 quality system. We distribute aerospace flexible connectors under our AS9120 quality system. If you require parts to be fabricated under AS9100 or processed under AS9120, please specify this requirement when you submit your request for quotation.

Can Aerocom provide Material Test Reports with each shipment?

We can in many cases, but it depends on the material. If this is a requirement, please let us know when you ask for a quote and indicate it clearly on your purchase order

Can Aerocom provide a certificate of conformance for my order?

Aerocom can provide a C of C but please specify that requirement in the request for quotation and on your purchase order.

For hose assemblies, can Aerocom provide a hydrostatic test report?

Aerocom can provide a hydrostatic test report for tested hose assemblies. Our standard hold time is 1 minute at 1-1/2 times design pressure. If you require any other test parameters, please clearly specify those in your request for quote and in your purchase order.

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